1. Acceptance of these terms
These Terms of Service ("Terms") govern your access to and use of B8cafe, a point-of-sale and café management platform operated by B8Scale ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you're agreeing on behalf of a business, you confirm you have authority to bind that business.
2. The Service
B8cafe provides a hybrid point-of-sale application, a cloud management dashboard, table QR ordering with kitchen display, inventory/stock tracking, and reporting tools for cafés ("tenants"). Features available to a given tenant depend on its subscription plan.
3. Accounts
You're responsible for keeping your account credentials and any POS terminal pairing codes confidential, and for all activity that occurs under your account. Tell us immediately if you suspect unauthorized access.
4. Plans, free demo & billing
Demo gives you the full app, free, for 60 days — no card required to start.
When you're ready to go live, Custom Setup is a one-time setup fee, after which a small ongoing hosting & maintenance fee applies (billed monthly or annually, your choice). We don't currently run automatic card billing — setup works by request: you tell us your preferred contact method (WhatsApp, email, or phone) from the Pricing page, and we arrange billing with you directly before activating your account. Pricing shown on that page is in LKR.
5. Cancellation
You can cancel the ongoing hosting & maintenance fee at any time by contacting us at cafe@b8scale.com. Cancellation takes effect at the end of your current billing period — you keep access until then. The one-time setup fee itself is non-recurring and isn't affected by cancelling the ongoing fee.
6. Refund policy
Because billing is arranged directly with you rather than charged automatically, refunds are handled case by case based on what was agreed when you upgraded. We will always refund:
- A charge made in error or charged twice for the same period.
- A technical fault on our side that prevented you from using the Service for a material part of a paid period.
To request a refund, contact cafe@b8scale.com with your account email and the payment details — we'll resolve it directly with you.
7. Acceptable use
Don't use B8cafe to break the law, infringe others' rights, attempt to access another tenant's data, disrupt the Service, or reverse engineer it. We may suspend or terminate accounts that violate this.
8. Your data
Your data, and how we handle it, is covered by our Privacy Policy. You own your business data and can export it at any time, including after cancellation.
9. Service availability & disclaimer
We aim for high availability but don't guarantee the Service will be uninterrupted or error-free. The Service is provided "as is" and "as available," without warranties of any kind beyond what's required by law.
10. Limitation of liability
To the maximum extent permitted by law, B8Scale isn't liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
11. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access for material breach of these Terms, with notice where reasonably possible.
12. Changes to these terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above; continued use of the Service after a change means you accept the updated Terms.
13. Contact us
Questions about these Terms, billing, or a refund request? Contact us at support@b8scale.com.